Privacy Policy

1. Commitment to Australian Privacy Principles

Voltz Energy Pty Ltd ("Voltz Energy", "we", "our", or "us") is committed to protecting your personal privacy in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). This Privacy Policy details how we collect, hold, use, disclose, and secure your personal information when you engage with our clean energy solutions, visit voltzenergy.com.au, or apply for state and federal energy upgrades.

2. Types of Information We Collect

Due to statutory requirements for Australian solar installations, heat pump retrofits, and ducted HVAC subsidies, we collect the following personal and utility information:

• Identity & Contact: Full name, installation property address, billing address, phone number, and email.
• Energy & Utility Data: National Meter Identifier (NMI), electricity retailer bill copies, historical interval usage, single-phase or three-phase power supply type.
• Dwelling & Property Information: Roof pitch and orientation, roof material, switchboard photos, existing gas heating appliance make/model (for VEU decommissioning verification).
• Government Eligibility Proof: Concession card details, Council rates notices, or landlord consent forms where required for targeted government subsidy schemes.
• Financial Details: Direct debit or credit card details processed via PCI-DSS compliant payment gateways (we do not store raw card numbers on our local servers).

3. How We Use Your Information

We use your information strictly for legitimate commercial and regulatory purposes:

• Engineering customized solar, battery storage, ducted HVAC, and heat pump system designs.
• Creating, assigning, and submitting certificates for statutory government rebates:
  • Victorian Energy Upgrades (VEU Activity 6): Essential Services Commission (ESC).
  • Federal Renewable Energy Target: Clean Energy Regulator (STC creation).
  • Solar Victoria: Solar Homes and Hot Water rebate approvals.
  • State Distribution Networks: Pre-approval and grid-connection applications to DNSPs (Powercor, AusNet, Jemena, CitiPower, United Energy, Energex, Western Power).
• Dispatching licensed in-house master electricians (REC #31942) and ARC-licensed refrigeration trades to your property.
• Maintaining 7-year workmanship warranty records and product guarantee administration.

4. Disclosure of Information to Third Parties

We do not sell, rent, or trade your personal information. Disclosure only occurs to:

• Statutory government audit bodies (Clean Energy Regulator, Essential Services Commission, Energy Safe Victoria, VBA).
• Accredited Certificate Creators (APPs) facilitating point-of-sale rebate deductions on your invoice.
• Your relevant electricity distributor (DNSP) for bidirectional solar metering and export approvals.
• Equipment manufacturers (e.g. Daikin, Sigenergy, AlphaESS, FoxESS) for warranty registration.

5. Data Storage and Security

All digital data is housed in ISO 27001 certified data centres located within Australia. We utilize industry-standard 256-bit SSL encryption, firewalls, and strict role-based access control. In compliance with the Clean Energy Regulator, audit trails and installation evidence are retained securely for a minimum of 5 years.

6. Direct Marketing and Spam Act Compliance

Under the Spam Act 2003 (Cth), we will only send you service updates, rebate news, or marketing communications with your consent. Every electronic communication contains a functional, one-click unsubscribe mechanism.

7. Access, Correction and Complaints

You have the right to request access to your personal data or request corrections. If you believe your privacy has been breached, please contact our Privacy Officer:

If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.